Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service and Customer Retention Expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase their customer retention. Randi challenges business leaders and employees to think in innovative ways when it comes to taking care of their customers. In testament to Randi’s expertise, much of her business comes from returning clients and referrals from clients she has served well.

Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun.  Randi uses real life situations and humor to customize the content of her presentations, getting your employees excited and motivated to turn your customers into Raving Fans.

Peter J

Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service and Customer Retention Expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase their customer retention. Randi challenges business leaders and employees to think in innovative ways when it comes to taking care of their customers. In testament to Randi’s expertise, much of her business comes from returning clients and referrals from clients she has served well.

Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun. Randi uses real life situations and humor to customize the content of her presentations, getting your employees excited and motivated to turn your customers into Raving Fans.